HOW CAN I ACCESS GO FACING?

If you own a virtual meeting roon -VMR- you have an access PINcode to access the meeting room. If you are not the owner of it, you will need to receive the meeting room address and PINcode. Once you have that information you will be able to access it from different devices.

  • Room System: By dialing URI- you will need to have the address and number of meeting room previously- or being called from GoFacing meeting room – you need to provide ypur IP equipment to be called
  • Microsoft Lync: you can call to each meeting room address, directly from your Microsoft Lync account, once it has been introduced, as one of your Microsoft Lync agenda
  • Web Browser: Go to Room Access Home Link, or directly go to www.mygofacing.com, and then simple introduce the meeting room’s number or name, your name and PIN code,  and you will access. PC microphone and speakers correct configuration is very important. We strongly recommends the use of headphone or third Micro/speaker solution.

WHAT SHALL I DO TO ACCESS VIA WEB?

GF facilitates WebRTC technology to web browser clients such as Google Chrome, Internet Explorer, Safari, Firefox or Opera. You will only need to open your PC or Mac web browser, click on home “Room Access” link and fill in the access data. During the access process, you will have to provide access to the webcam and microphone, when the web browser requests it.

You can access directly too, via www.mygofacing.com

CAN I ACCESS FROM AN EXTERNAL EQUIPMENT MEETING ROOM?

Yes. With GoFacer App or from web client, once provided the equipment IP address to the hoster, you could be called remotely on your H323 VC System. You would also be able to access, if you have the meeting room access data and the equipment allows URI Dialing, or directly via IP calling. For more information, check our “Quick User Guide”

WHICH BANDWITH IS NEEDED?

GoFacing allows for meetings with up to 2Mbps bandwidth for each user. The higher the connectivity quality, the higher communication quality. GoFacing offers, for each device, the best quality that could have at each moment, depending on its connectivity and access hardware quality –whether  VC equipment, as well as for  PC´s, webcam, etc.

GoFacing guarantees the service is HD, and guarantees the bandwidth for that. If quality is not as desired, please check the device is connected to a network with a minimum quality guaranteed and that the device  –PC- has enough power. Most of main manufacturers’ PC & tablets, have the minimum requirements nowadays. Apple hardware is certified by GoFacing.

ARE COMMUNICATIONS SECURED?

Security is a priority for GoFacing: from service availability to communications security. None of the communications are recorded at GoFacing. Eventhough the access is secure- via PIN code- and hoster can check who is attending the meeting -via web or App- GoFacing has some extra security tools available for our customers, for specific environments, that encrypt communications.

GoFacing has developed a tool to change Hoster PIN access at your convenience. For more information, please contact us.

CAN MY COMPANY HACE GOFACING SERVICE ON ITS OWN SERVERS?

es. GoFacing flexibility allows, for customers that ask for it, to purchse GoFacing “on site”. This service allows the implementation of this technology in the customer’s servers. This service is not available in all countries. Ask for further information.

WHEN CAN I UNSUBSCRIBE THE SERVICE?

At any moment. At GoFacing we are so convinced on the quality of our service, that you can unsubscribe at any moment instantly. Without minimum time commitment. For annual services, renovation is annually, being able to unsubscribe at the end of the service year.

All the VMR´s products has 15 days where you can unsubscribe immediately too.

If you have acquired any of our Hardware solutions together with VMR´s, you can unsubscribe at any moment from VMR´s service, but not from the monthly hardware fee, up to finish payment period.

I AM A TECNOLOGICAL COMPANY THAT WOULD LIKE TO MARKET GOFACING SOLUTION. CAN WE WORK TOGETHER?

GoFacing markets its solutions via IT and AV Channel worldwide. Get in touch with us, and find out the incredible advantages of working together, and we offers our customers a pioneering, high quality and guaranteed solution.  GoFacing distribution is done in a innovative, measured and consistent way, and will obtain earnings even from sales not done by you, in your area of influence.